To ensure that Focus employees meet the highest standards, job candidates are subject to drug testing and a criminal background check. Proof of authorization to work in the country where the employment position resides is also required. Once hired, Focus offers employees a competitive benefits package described below.
Insurance
Employees are eligible for medical, dental, and vision insurance after 90 days of employment.To help employees maintain a healthy lifestyle, we offer voluntary wellness programs, along with rewards and incentives. All of our plans include the predictability of an annual deductible, security of an out-of-pocket maximum and coverage for eligible medical services, such as doctor’s office visits, specialist care or a hospital stay, as well as a prescription drug plan.
Paid Time Off
Employees accrue paid time off, with the rate of accrual based on the employee’s tenure at Focus. Use your time off to hit the slopes in Utah, tip cows in the Mid-West, surf in El Salvador, explore 9 3/4 platform in Europe, and play soccer in the Philippines.
Career Growth
Focus provides opportunities for career growth. About 90 percent of Focus’s current leaders started out as agents on the contact center floor and have moved up into their positions today. Focus does provide a career path that can help achieve your future goals.
Local Discounts
Focus partners with local companies to offer employees discounts on bus passes, day care, phone plans, restaurants, shops, and more! Discounts vary from region to region.
Performance Incentives
In addition to base salary, incentive awards are designed to reward eligible employees for company, line of business and individual results. Eligibility of incentive awards vary by role and line of business.