CONTACT CENTERS AROUND THE GLOBE
Focus gives you global options for your customer care with 10 contact centers in three different regions of the world. Whether it’s on-shore, near-shore, or off-shore, we’re able to find the “best shore” for your campaign, matching you up with top-level talent at a cost that works for your business.
United States
Roy, Utah – Headquarters
The state of Utah is a fantastic place to do business! Just ask Forbes. This top business magazine has consistently ranked Utah among the top three best states in the USA to do business. We agree!
Our contact center in Roy, just north of Salt Lake City, is home to our company headquarters and draws from a metro population of nearly 558,000. Over 90 percent of the labor force holds a high school diploma, and a high percentage of workers go on to the numerous colleges and universities in the area. This provides a large pool of excellent candidates from which to scale your campaign.
| Total Seats: | 280 |
|---|---|
| Languages: | English, Spanish |
| Channels: | Phone, Email, Chat |
| Services: | Customer Care, Sales, Tech Support |
Greenville, North Carolina
Greenville is widely recognized as the thriving cultural, educational, economic, and medical hub of Eastern North Carolina. While retaining it’s southern charm and hospitality, Greenville has grown into the 10th largest city in the state. This thriving, small metropolitan city of nearly 100,000 in the heart of Pitt County with a population of nearly 185,000 residents provides a large pool of excellent candidates from which to scale your campaign.
| Total Seats: | 350 |
|---|---|
| Languages: | English, Spanish |
| Channels: | Phone, Email, Chat |
| Services: | Customer Care, Sales, Tech Support |
Jacksonville, Florida
Jacksonville is the most populous city in Florida as well as the southeastern United States, and the largest city by area in the contiguous United States giving FOCUS and abundant pool of candidates to become part of our FOCUS family. Additionally, this sprawling northeastern Florida city also has nature and wildlife preserves, historic residential neighborhoods and lots of golf courses to keep our employees busy in their spare time.
| Total Seats: | 125 |
|---|---|
| Languages: | English |
| Channels: | Phone, Email, Chat |
| Services: | Customer Care, Sales, Tech Support |
Beaumont, Texas
With southern charm and Texas-size fun, Beaumont is everything you could want from a call center location. Accessible, affordable, attentive, Beaumont delivers all the comforts and service of a larger city without the hassles of big city traffic and long commutes. Everything is easily reachable within a short, 10-15 minute drive from anywhere in the city. Low cost of living and large labor pool makes Beaumont and ideal location for Focus Services and our clients.
| Total Seats: | 350 |
|---|---|
| Languages: | English |
| Channels: | Phone, Email, Chat |
| Services: | Customer Care, Sales, Tech Support |
El Salvador
San Salvador, El Salvador
(San Benito Location)
Our contact center in the San Benito district of San Salvador, El Salvador’s capital city, is located among restaurants, hotels, and the city’s cultural venues and museums. This center is multilingual, which makes recruiting and training bilingual (and even trilingual) agents a priority. In fact, we provide language training to help our agents pass the necessary language fluency exams to move into English, French, and Portuguese campaigns.
| Total Seats: | 430 |
|---|---|
| Languages: | English, Spanish, French, Portuguese |
| Channels: | Phone, Email, Chat |
| Services: | Customer Care, Sales, Retention, Back Office, Tech Support |
Philippines
Bacolod City, Lacson Street
Bacolod City is now one of the country’s fastest growing cities. As a highly urbanized city and capital of the province, Bacolod City, is recognized as the Service Center of Negros Occidental, the leading choice destination for meetings, incentives, conventions outside of Manila and Cebu. Annual growth rate of 1.79% With a population base of 600k + and talent pool of 50k+ of graduates from local universities per year makes Bacolod the ideal place for a call center location. Additionally, local Tech-Voc Institutions offer Finishing Course for Call center’s and other BP0 – related courses.
| Total Seats: | 600 |
|---|---|
| Languages: | English |
| Channels: | Phone, Email, Chat |
| Services: | Sales, Customer Service, Tech Support, Lead Generation, Quality Assurance, Survey, Retention, and Back Office Processing |
| Staffing | Dedicated and Shared Models, 24/7 Hours of Operation |
Bacolod City, 5th floor TU Square
Our second location in Bacolod is only minutes away from the first.
| Total Seats: | 500 |
|---|---|
| Languages: | English and Tagalog |
| Channels: | Phone, Email, Chat |
| Services: | Sales, Customer Service, Tech Support, Lead Generation, Quality Assurance, Survey, Retention, and Back Office Processing |
| Staffing | Dedicated and Shared Models, 24/7 Hours of Operation |
